Payment & Security
Payment & Security
This page explains payment methods, order totals, transaction authorization, checkout security, and how payment questions are handled.
Payment Methods
Available payment methods are displayed during checkout. Options may vary depending on your location, currency, device, and the services enabled for the store at the time of purchase.
Payment Authorization & Verification
Orders may be subject to transaction authorization, identity verification, and fraud-prevention review before they are accepted or fulfilled. Your card issuer or payment provider may approve, decline, or place a temporary hold on a transaction.
Checkout Security
Checkout is processed through Shopify together with applicable payment providers using technical and organizational security measures intended to protect transaction information.
Payment Questions
If you believe a payment was charged incorrectly or you have a payment question, email service@selvenna.com with your order number and relevant details. For your security, do not include full card or banking information.
Customer service hours are Monday-Friday, 9:00 AM-6:00 PM. We aim to respond within 24 business hours.
Business & Contact Information
Brand Name: selvenna™
Legal Company Name: Hangzhou Huiyi Cultural and Creative Co., Ltd.
Owner: Chen Lizhi
Website: selvenna.com
Customer Support Email: service@selvenna.com
Customer Support Phone: +86 571 8706 9573
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM
Business Address: Room 1208-15, Building 1, Dongfangmao Commercial Center, Dongxin Subdistrict, Gongshu District, Hangzhou City, Zhejiang Province
Last updated: September 22, 2026