Information We Collect

Depending on how you interact with our store, we may collect contact details, billing and shipping details, order information, account information, device and browser data, customer-service messages, and marketing communication preferences.

Why We Use Personal Information

• Process, fulfill, ship, and service orders.
• Provide customer support and respond to inquiries during our customer service hours.
• Operate, secure, and improve our website.
• Detect and prevent fraud, misuse, and security incidents.
• Send transactional messages and, where permitted, marketing communications.
• Comply with legal, accounting, tax, and recordkeeping obligations.

Cookies, Service Providers & Shopify

Cookies and similar technologies help the website function, remember preferences, analyze performance, and improve shopping experiences. We may share personal information with service providers who help us operate the store, including Shopify, payment processors, shipping and fulfillment partners, analytics providers, marketing tools, fraud-prevention services, professional advisors, and legal or compliance partners where necessary.

Data Retention & Your Rights

We keep personal information for as long as needed to provide services, process orders, meet legal obligations, resolve disputes, and maintain business records. Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, or objection related to your personal information.

For privacy requests, email service@selvenna.com. Customer service hours are Monday-Friday, 9:00 AM-6:00 PM, and we aim to respond within 24 business hours.