Return Window

Eligible products may be returned within 30 calendar days after confirmed delivery. To remain eligible, return requests should be submitted during this window.

Starting a Return Request

Before sending an item back, email service@selvenna.com. Please provide your order number, the reason for the request, photos or videos if relevant, and your preferred resolution. Customer service hours are Monday-Friday, 9:00 AM-6:00 PM.

Return Eligibility

• Item must be unused, uninstalled, and in resaleable condition unless the issue relates to damage or defect.
• Original accessories, manuals, labels, and packaging should be included where available.
• Proof of purchase is required.
• Return approval is required before shipment.

Return Address & Authorization

Do not automatically send merchandise to our registered business address. After your return request is reviewed and approved, customer support will provide the appropriate return instructions and destination.

Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order promptly after delivery. If an item arrives damaged, defective, incorrect, or incomplete, contact us with your order number, description of the issue, photos or videos, and a photo of the exterior package and shipping label if available. We may offer replacement, reshipment, refund, store credit, or another appropriate solution after review.

Return Shipping Costs & Refunds

Unless otherwise required by law or caused by our confirmed error, customers are generally responsible for return shipping costs. Approved refunds are issued to the original payment method after the return is inspected and accepted. Processing time may vary by payment provider.