Shipping Policy

selvenna™ · Order Shipment

Shipping Policy

This policy explains how orders placed through selvenna™ are processed, dispatched, tracked, and reviewed when a shipping or delivery issue occurs.

Order Processing

After payment confirmation and any necessary order verification, orders are normally processed within 2-4 business days. During holidays, promotions, product launches, or periods of unusually high order volume, processing may require additional time.

Estimated U.S. Delivery

For standard shipping to supported United States addresses, estimated transit time is generally 10-15 business days after dispatch. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, address accuracy, customs or inspection where applicable, and other circumstances outside carrier or store control.

Shipping Charges

Available shipping methods and applicable charges are calculated and displayed during checkout. Please review the order total before submitting payment.

Tracking Your Shipment

Once an order has been dispatched and tracking information becomes available, tracking details are generally sent to the email address entered during checkout. Carrier tracking scans may take time to update.

Shipping Address Changes

Please review your name, delivery address, apartment or unit number, postal code, and contact information carefully before placing your order. If you discover an error after ordering, contact us immediately; changes cannot be guaranteed after processing or shipment begins.

Delayed, Lost, or Delivered-But-Not-Received Shipments

Temporary gaps in tracking updates may occur while a parcel moves between facilities. If a package appears lost or is marked delivered but not received, check the delivery area, mailbox, household members, building reception, neighbors, and carrier service point first. Then contact us for review.

Damaged, Incomplete, or Incorrect Orders

Contact us promptly if your order arrives damaged, incomplete, incorrect, or materially different from its product description. Include your order number, description of the issue, photos or videos, and a photo of the exterior package and shipping label if available.

Shipping Support Hours

Customer service hours are Monday-Friday, 9:00 AM-6:00 PM. We aim to respond within 24 business hours. Requests requiring review with a shipping carrier, fulfillment partner, or delivery facility may require additional time.

Business & Contact Information

Brand Name: selvenna™
Legal Company Name: Hangzhou Huiyi Cultural and Creative Co., Ltd.
Owner: Chen Lizhi
Website: selvenna.com
Customer Support Email: service@selvenna.com
Customer Support Phone: +86 571 8706 9573
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM
Business Address: Room 1208-15, Building 1, Dongfangmao Commercial Center, Dongxin Subdistrict, Gongshu District, Hangzhou City, Zhejiang Province