Terms and Conditions
Terms and Conditions
These Terms and Conditions explain the rules that apply when you browse our website, place an order, or interact with selvenna™.
Your Agreement & Acceptance
By accessing our website or placing an order, you agree to these Terms and Conditions and to the policies referenced on our website, including our Shipping Policy, Return & Refund Policy, Privacy Policy, and Payment & Security page.
Product Information
We work to present product titles, images, descriptions, pricing, and availability accurately. Minor differences in color, finish, appearance, packaging, dimensions, materials, or product details may occur due to photography, lighting, production batches, and screen settings.
Order Review & Acceptance
Submitting an order does not mean the order has been accepted. We may review, decline, cancel, or limit orders for reasons including inventory issues, payment problems, suspected fraud, incorrect pricing, shipping restrictions, or errors.
Prices, Taxes, Payment & Shipping
Prices and applicable charges are shown at checkout before payment is submitted. Shipping estimates are not guaranteed delivery dates and may be affected by carrier performance, weather, address accuracy, customs review, or other circumstances outside our direct control.
Returns, Refunds & Order Changes
Returns and refunds are handled according to our Return & Refund Policy. Contact us quickly if you need to request a cancellation or change. We cannot guarantee changes once an order has entered processing, fulfillment, or shipment.
Customer Support
Customer support can be reached at service@selvenna.com or +86 571 8706 9573. Customer service hours are Monday-Friday, 9:00 AM-6:00 PM, and we aim to respond within 24 business hours.
Promotions, Prohibited Uses & Updates
Promotions may be limited by dates, eligibility, product type, availability, and other conditions. You may not use the site to violate laws, provide false information, interfere with security, attempt unauthorized access, or distribute harmful or abusive content. We may update these Terms and Conditions by posting a revised version on this page.
Business & Contact Information
Brand Name: selvenna™
Legal Company Name: Hangzhou Huiyi Cultural and Creative Co., Ltd.
Owner: Chen Lizhi
Website: selvenna.com
Customer Support Email: service@selvenna.com
Customer Support Phone: +86 571 8706 9573
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM
Business Address: Room 1208-15, Building 1, Dongfangmao Commercial Center, Dongxin Subdistrict, Gongshu District, Hangzhou City, Zhejiang Province
Last updated: September 22, 2026